Meine Bestellung

Meine Bestellung

Wo befindet sich meine Bestellung?
Artikel aus vorherigen Einkäufen nachbestellen

Bestellbearbeitung

Orders are processed in accordance to your delivery preference.UK mainland orders received by 17:00, Monday to Friday, will be dispatched the same day for the next day delivery service. Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas.

Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it 'hidden' at the address.

Orders are processed and shipped on business days only (Monday - Friday excluding bank holidays).

Orders with Overnight or Second Day Service will be processed the same day if received by 17:00

We are sorry Jo Malone London Online only delivers online orders to UK addresses (excluding the Channel Islands).

All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Nachverfolgung von Bestellungen

Track your most recent orders by visiting the My Orders page in the My Account section or click here. Es gibt keine schnellere und einfachere Art und Weise, über Ihre Bestellungen auf jomalone.eu stets auf dem Laufenden zu bleiben.

Durch Klicken auf „Meine Bestellungen“ werden Sie dazu aufgefordert, sich mit Ihrer E-Mail-Adresse und Ihrem Passwort anzumelden. Auf der Bestellübersichtsseite finden Sie alle relevanten Informationen zu vorherigen und aktuellen Einkäufen.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.

Bitte beachten Sie, dass der Lieferdienst womöglich erst nach 24 Stunden nach Versand der Bestellung die Nachverfolgungsinformationen veröffentlicht.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

ORDER STATUS DESCRIPTIONS

In Bearbeitung

Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.

Can’t find the information you are looking for? Contact us or .

Product Recommendations/Advice

Stornierte Bestellungen 

Occasionally, we may need to cancel your order for one of the following reasons:

Artikel ist/sind nicht lieferbar.

Probleme bei der Zahlungsabwicklung.

Lieferung an die angegebene Adresse ist nicht möglich.

Die Bestellung wurde zweimal aufgegeben.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation and we will refund your original payment method with the appropriate amount..

Please note that for security we are not able to amend an order or address information once you have confirmed your order.

If you wish to cancel your order, please contact us here immediately to discuss which options are available to you. See opening times here. Please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. In diesem Fall bitten wir Sie, die Bestellung umgehend zurückzusenden. Befolgen Sie dabei die Bestimmungen unserer RÜCKSENDERICHTLINIE.

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